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Terms & Conditions – Rural Paradise

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1. General Information

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Rural Paradise is a brand offering natural, plant-based, bio-enzyme home care and

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personal care products. By using our website, you confirm that you are at least 18 years

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old or using the site under the supervision of a guardian.

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2. Product Disclaimer

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• Our cleaners are made from natural ingredients, and colour/texture may vary from batch

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to batch.

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• Personal care usage of bio-enzymes should be done only after a patch test. Results may

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vary from person to person.

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• Product descriptions are based on traditional usage and customer experiences. They are

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not medical claims.

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3. Orders & Payments

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• All orders placed on our website are subject to availability and acceptance.

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• Prices are mentioned in INR and may change without prior notice.

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• Payments must be made using the available payment options on the website (Razorpay,

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UPI, etc.).

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• Once an order is placed, it cannot be edited. For any special requests, please contact us

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immediately.

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4. Shipping & Delivery

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• We ship across India using standard courier partners.

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• Shipping charges will be displayed at checkout.

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• Estimated delivery times are provided but may vary due to external factors such as

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courier delays, festive seasons or unavoidable circumstances.

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• Rural Paradise is not responsible for delays caused by courier services.

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5. Returns, Refunds & Cancellations

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Since our products are personal care & home care consumables, we do not accept returns

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once the product is opened or used.

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We offer:

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• Replacement only for damaged, leaked or wrong products received.

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• Customers must share unboxing video within 24 hours of delivery for verification.

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• Refunds will be processed only in rare cases where replacement is not possible.

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Cancellations:

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• Orders can be cancelled only before dispatch.

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• Once shipped, the order cannot be cancelled.

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